WebMaster

Part Time Job In Park HaMada

PractiTest is a software company located in Science park, Rehovot.

Our Product is a Test Management SaaS tool for software QA teams.

PractiTest is seeking a motivated Technical Customer Support Representative - part time job, suitable for students. As a Customer rep at PractiTest you will be responsible for customers’ happiness, growth and success.

Key Responsibilities

• Providing customer service activities by email, phone, chat and live web sessions.
• Provide customers with product technical support. 
• A range of other responsibilities during “dead hours” (testing, web, seo).
• Serve as the voice of the customer and work with internal teams to promote new product requirements.
•  Master the PractiTest platform and provide product training & support.  

Requirements:

• Good analytical and problem solving skills
• Excellent English both written and spoken (English mother tongue an advantage)
• Basic Technical skills (incognito, cookies, web)
• Good interpersonal and customer care skills
• Team player with strong communication and interpersonal skills
• Strong ability to communicate technical information both in writing and verbally
• Ability to work nights and later hours
• Experience with technical customer support  - an advantage
• Web experience (html, css, plugins, ruby, php) - an advantage
• Command of other languages - an advantage
• Experience in software testing - an advantage

Contact information:

jobs@practitest.com

08-6376997