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PractiTest Customer Support / Technical Representative - Part Time Job In Park HaMada


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#1 WebMaster

WebMaster

    Can't we all live along?

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Posted 22/02/2018 - 15:25

PractiTest Customer Support / Technical Representative -

Part Time Job In Park HaMada

 

PractiTest is a software company located in Science park, Rehovot.

Our Product is a Test Management SaaS tool for software QA teams.

 

PractiTest is seeking a motivated Technical Customer Support Representative - part time job, suitable for students. As a Customer rep at PractiTest you will be responsible for customers’ happiness, growth and success.

Key Responsibilities

  • Providing customer service activities by email, phone, chat and live web sessions.
  • Provide customers with product technical support. 
  • A range of other responsibilities during “dead hours” (testing, web, seo).
  • Serve as the voice of the customer and work with internal teams to promote new product requirements.
  •  Master the PractiTest platform and provide product training & support.  
 

Requirements:

  • Good analytical and problem solving skills
  • Excellent English both written and spoken (English mother tongue an advantage)
  • Basic Technical skills (incognito, cookies, web)
  • Good interpersonal and customer care skills
  • Team player with strong communication and interpersonal skills
  • Strong ability to communicate technical information both in writing and verbally
  • Ability to work nights and later hours
  • Experience with technical customer support  - an advantage
  • Web experience (html, css, plugins, ruby, php) - an advantage
  • Command of other languages - an advantage
  • Experience in software testing - an advantage
 

Contact information:

jobs@practitest.com

08-6376997


ליצירת קשר ושליחת קורות חיים:
דואר אלקטרוני: jobs@practitest.com
טלפון: 08-6376997





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